Terms of Service

What SkrubCRM is

SkrubCRM is a CRM health monitoring service that connects to your HubSpot or Salesforce account, scans for common data quality issues, and emails you a weekly plain-English summary of what needs attention.

SkrubCRM is operated by JK.Creative LLC, a Washington State limited liability company, from Washington State, United States. We are not affiliated with, endorsed by, sponsored by, or connected to HubSpot, Inc. or Salesforce, Inc. HubSpot and Salesforce are registered trademarks of their respective owners, used here only to describe compatibility.

Eligibility

• You must be at least 18 years old, or the age of majority in your jurisdiction, to use this service
• This service is not directed at children under 13 and complies with the Children's Online Privacy Protection Act (COPPA)
• You must provide accurate information when signing up, including a valid email address and your real name

Your account and CRM credentials

• You must be the authorised owner or administrator of the CRM account whose API key you provide. Using another person's credentials without their permission is prohibited and may violate the Computer Fraud and Abuse Act (18 U.S.C. § 1030)
• You are responsible for keeping your API key confidential
• You are responsible for all activity that occurs under your account
• Notify us immediately at support@skrubcrm.com if you suspect unauthorised access to your account

What we will do

• Scan your connected CRM every Monday at approximately 8am UTC
• Email your weekly health report to the address on your account
• Automatically merge duplicate contacts only if you have explicitly enabled the auto-fix feature
• Keep your API key encrypted at rest and never expose it in logs or error messages
• Notify you at least 14 days in advance before making material changes to the service or these terms
• Notify you within 30 days of discovering a security breach that affects your personal data, consistent with Washington State law (RCW 19.255.010)

What we will not do

• Sell your data to third parties
• Access your CRM beyond what is needed to run your weekly scan (contacts and deals only)
• Modify your CRM data without your explicit opt-in consent
• Store raw contact records, email addresses from your CRM, or deal details — only aggregate counts

AI disclosure

SkrubCRM uses the Anthropic Claude API to generate plain-English summaries of your CRM health scan results. When we use the AI service:

• We send only anonymised, aggregate scan statistics — counts of issues found (e.g., number of ghost leads, dead deals, duplicates)
• We never send contact names, email addresses, deal details, or any other personally identifiable CRM data to the AI service
• The AI generates a human-readable summary based solely on the aggregate statistics we provide
• Anthropic's use of data sent to their API is governed by Anthropic's privacy policy and terms of service (anthropic.com/privacy)

AI-generated summaries are informational only and may contain inaccuracies. You are responsible for reviewing and verifying scan results before taking action on them.

Payments and cancellation

• Subscriptions are billed monthly via Square. You authorise us to charge your payment method on a recurring basis until you cancel
• You may cancel at any time. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial months
• If a payment fails, we will attempt to retry. If retries are exhausted, your account will be suspended until payment is resolved
• We reserve the right to change our pricing. We will notify you at least 30 days before any price increase takes effect, giving you the opportunity to cancel before the new pricing applies

Acceptable use

You must not:

• Use SkrubCRM to access CRM accounts you do not own or are not authorised to access. Unauthorised access to computer systems is a federal crime under the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and may also violate Washington State law (RCW 9A.90.040)
• Attempt to reverse-engineer, scrape, or extract data from our service in ways not intended by its design
• Use the service for any unlawful purpose or in violation of any applicable law or regulation, including but not limited to the Washington Consumer Protection Act (RCW 19.86)
• Interfere with or disrupt the service, servers, or networks connected to it
• Transmit malware, viruses, or any code designed to damage or gain unauthorised access to any system

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on the severity of the violation.

DMCA (Digital Millennium Copyright Act)

JK.Creative LLC respects the intellectual property rights of others. If you believe that content accessible through SkrubCRM infringes your copyright, you may submit a takedown notice in accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512).

Your notice must include:

• A physical or electronic signature of the copyright owner or authorised agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material to be removed, with enough detail to locate it
• Your contact information (name, address, telephone number, email)
• A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the copyright owner

Send DMCA notices to: support@skrubcrm.com

Business entity and personal liability

SkrubCRM is operated by JK.Creative LLC, a Washington State limited liability company. The individual members, managers, officers, employees, contractors, and agents of JK.Creative LLC are not personally liable for any claims, damages, losses, or obligations arising from your use of the service. Any liability is limited solely to JK.Creative LLC as a business entity, subject to the caps described in the Limitation of Liability section below.

You agree not to bring any claim against any individual person associated with JK.Creative LLC in their personal capacity. Any claim must be directed at JK.Creative LLC as the business entity.

Disclaimer of warranties

SkrubCRM is provided “as is” and “as available” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or that scan results will be complete or accurate. CRM APIs can change, and API key access can be revoked by your CRM provider at any time.

Limitation of liability

To the fullest extent permitted by applicable law, neither JK Creative LLC nor any of its members, managers, officers, employees, contractors, or agents shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind, including but not limited to:

• Loss of revenue, profits, or business opportunities
• Loss of data or CRM records
• Cost of substitute services or procurement
• Business interruption or downtime
• Damage to reputation or goodwill
• Any claims by third parties against you

This applies regardless of the legal theory under which the claim is brought — whether contract, tort, negligence, strict liability, or otherwise — and even if we have been advised of the possibility of such damages.

Our reports are informational only and do not constitute professional CRM consulting, legal, financial, or business advice. You are solely responsible for reviewing and verifying any scan results before taking action on them.

Aggregate liability cap: Our total cumulative liability to you for all claims arising out of or relating to these terms or the service — regardless of the form of action — will not exceed the greater of (a) the total fees you paid us in the three calendar months immediately preceding the claim, or (b) one hundred US dollars ($100).

Third-party services: We are not liable for the acts, omissions, or failures of any third-party service provider we use, including Supabase, Square, Resend, Anthropic, Vercel, HubSpot, or Salesforce, even if their failure causes your data to be lost, corrupted, or exposed.

Washington State residents: Nothing in this section limits rights you may have under the Washington Consumer Protection Act (RCW 19.86), which prohibits unfair or deceptive acts or practices in trade or commerce and provides remedies including actual damages, treble damages, and attorney fees for qualifying violations.

Indemnification

You agree to defend and hold harmless JK.Creative LLC and its members, managers, officers, employees, contractors, and agents from any claims, damages, or expenses arising from your violation of these terms, your use of the service, or your violation of any third-party rights including your CRM provider's terms of service.

Privacy

Our Privacy Policy explains how we collect, use, and protect your data. It forms part of these terms.

Force majeure

JK.Creative LLC shall not be liable for any failure or delay in performing its obligations under these terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, third-party service outages (including Supabase, Square, Vercel, Anthropic, or any CRM provider), or labor disputes.

Binding arbitration and class action waiver

Binding arbitration: Any dispute, claim, or controversy arising out of or relating to these terms or the service (“Dispute”) that cannot be resolved through informal negotiation within 30 days of written notice shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall take place in Washington State. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small claims exception: Either party may bring an individual action in small claims court in Washington State if the claim qualifies.

Class action waiver: You and JK.Creative LLC agree that any Dispute will be resolved on an individual basis only. Neither party may bring a claim as a plaintiff or class member in any purported class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

30-day opt-out: You may opt out of this arbitration and class action waiver provision by sending written notice to support@skrubcrm.com within 30 days of first accepting these terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in Washington State.

Governing law and dispute resolution

These terms are governed by the laws of the State of Washington, United States, without regard to its conflict of law principles. Subject to the arbitration provision above, any legal action or proceeding arising under these terms shall be brought exclusively in the state or federal courts located in Washington State, and you consent to personal jurisdiction in those courts.

Washington State residents may also bring claims under the Washington Consumer Protection Act (RCW 19.86) in Washington State courts. Nothing in these terms waives any rights you have under that Act.

Before initiating formal proceedings, we encourage you to contact us at support@skrubcrm.com so we can attempt to resolve the issue directly.

Electronic communications consent

By using SkrubCRM, you consent to receive electronic communications from JK.Creative LLC, including account notifications, billing confirmations, weekly scan reports, service updates, and legal notices. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.).

Severability

If any provision of these terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and JK.Creative LLC regarding SkrubCRM and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

Changes to these terms

We may update these terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continuing to use the service after that date constitutes acceptance of the updated terms.

Contact

Questions about these terms? support@skrubcrm.com

JK.Creative LLC  |  Washington State, United States